📦 Shipping Policy

At Pikachu Pulls, we aim to deliver your order quickly and securely. Below you’ll find all details regarding our shipping process, costs, and estimated delivery times.

🕒 Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking information.

🌍 Shipping Regions

We currently ship to the following regions:

  • Germany

  • European Union (EU) countries

  • United Kingdom

  • Switzerland & Norway

  • United States and Canada

If you’re outside these regions, please contact us before placing an order.

🚚 Shipping Carriers

We use trusted carriers including:

  • DHL

  • Deutsche Post

  • UPS (for international express shipments)

Carrier selection depends on location and shipping method chosen.

💸 Shipping Costs

  • Germany: €4.90 flat rate

  • EU: €9.90 flat rate

  • Rest of World: €14.90 flat rate

✅ Free shipping for orders over:

  • €50 (Germany)

  • €100 (EU & International)

Shipping cost is calculated at checkout and includes handling, packaging, and postage.

⏱ Estimated Delivery Times

Region Estimated Time
Germany 1–3 business days
EU countries 3–7 business days
UK & EFTA 5–10 business days
North America 7–14 business days

Delays may occur due to customs or high-volume periods.

🔁 Lost or Delayed Packages

If your package hasn’t arrived after the maximum estimated time, please contact us. We’ll assist with tracking and resolving the issue.

📩 Questions?

Reach out to us at [email protected] or via our Contact Page for shipping inquiries.